Refund policy

Return & Refund Policy – NextByte

At NextByte, we aim to ensure a smooth and satisfying shopping experience for our customers worldwide. Please review our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, tags, and accessories must be included.

  • The return request must be initiated within 14 days of receiving the item.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or non-refundable

  • Digital products or downloadable items

  • Gift cards

  • Personal care items (for hygiene reasons)

3. Return Process

To initiate a return:

  1. Contact our support team at support@nextbyte.com with your order number and reason for return.

  2. Wait for return approval and instructions.

  3. Ship the item back to the provided return address.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Policy

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable, unless the return is due to our error.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the issue.

  • We will arrange a replacement or full refund at no extra cost.

6. International Shipping Returns

As an international shipping store:

  • Customers are responsible for customs duties and return shipping fees.

  • We recommend using a trackable shipping service, as we are not responsible for lost returns.

7. Exchanges

We currently do not offer direct exchanges. If you need a different item:

  • Please return the original item (if eligible)

  • Place a new order separately

8. Contact Us

For any questions or support, please contact:
Email: support@nextbyte.com
Store Name: NextByte

We appreciate your trust in NextByte and are committed to providing quality products and reliable service worldwide.